Terms & Conditions
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Terms & Conditions
Last updated: 14.01.2025.
Effective date: 20.05.2023.
1 - Illness / Injury
In the event of illness or some other unavoidable impediment to trainer availability, Lymer Self Defence reserves the right to use replacement trainers of a suitable calibre, if available. In the event that training cannot take place as agreed due to trainer illness or impediment or due to travel problems caused by hazardous road or weather conditions, Lymer Self Defence reserves the right to cancel the training. In this event, a new training day will be agreed with the client.
2 - Confirmation Of Dates
Once course dates have been booked/confirmed all payments owed will become due. With regard to cancellation please see item 3 below.
3 - Postponement Or Cancellation Of Confirmed Consultation/Course Date – Cancellation Fees
Should you decide to cancel your booking prior to the course commencing once booked/confirmed the following sliding scale of charges will apply:
- 28 days prior to consultation/course date: 50% of consultation/course charges will be payable (50% refund).
- 14 days prior to consultation/course date: 75% of consultation/course charges will be payable (25% refund).
- 7 days – 24 hrs or less: 100% of consultation/course charges will be payable (0% refund).
4 - In-House Consultation Fees
First hour consultation is free. Subsequent consultations are £60.00 per hour + travelling expenses or reimbursement of rail/underground fare as applicable. Evening accommodation, evening meal & breakfast to be arranged or charged for if an overnight stay is required prior to a consultation/course commencing.
5 - Overdue Payments And Formal Debt Recovery
Please note that any overdue payments may unfortunately result in formal legal action being taken to recover the debt owed including our legal right to claim interest on any outstanding amounts owed under The Late Payment of Commercial Debts (Interest) Act 1998 as supplemented and amended by the Commercial Debt Regulations 2002.
6 - Copyright And Use Of Training Material
Our courses are carefully structured and based on up to date research and best practice and are tailored to be context and environment specific to meet the needs of attendees and the training objectives of the client organisation.
The copyright of all course materials including course notes, questionnaires, feedback forms, visual teaching aids and PowerPoint presentations remains at all times the property of Lymer Self Defence. All teaching and attendee material produced for use within our courses will be supplied by Lymer Self Defence unless otherwise agreed. If course notes are printed by the client organisation, the copyright still remains that of Lymer Self Defence and the author. Supporting course notes and material for attendees is supplied for use as a personal reference and revision aid only. Material must not be used for commercial training purposes, edited, circulated or reproduced in any shape or form for wider distribution or externally without the explicit agreement of Lymer Self Defence.
7 - Refunds
We reserve the right to cancel a consultation/course booking. If we cancel a consultation/course booking you may reschedule to another date. Alternative, you may request a full refund. Our refund policy does not affect your statutory rights in respect of faulty or damaged goods where applicable.
8 - Promotional Discounts
Where promotional discounts are applied to consultation/courses, the discount will be applied to each item. In the event of a refund, you will not be refunded the discounted proportion.
9 - Photography
Here at Lymer Self Defence (the data controller) we take your privacy seriously and will only use your personal information to document your consent options for photography, video and/or audio. Limited data may be retained to ensure your non-consent is recorded.
Whilst adhering to the attendees consent, all photography and video recording of course delivery remains the property of Lymer Self Defence. No photography or video recording is to be conducted by a third party without our consent. A copy of such will be supplied to us.
Consent is not a precondition of our service to you and you can refuse consent without detriment. You can withdraw consent at any time by speaking to the instructor/training or simply contact us.
Please note:
– we will be able to remove photographs on request from the website.
– we will not be able to remove photographs from printed publications or frames within videos or specific sections of audio. However, we would not use your content for any further publications, video or audio.
Storage: the data will be kept permanently secure on password protected servers for use, unless not needed, whereby it will be securely deleted.
Please also note that you have the right to lodge a complaint with the Data Protection Officer (Richard Lymer) and if unsatisfied with the outcome, then with the supervisory authority, the Information Commissioner’s Office (ICO) at ico.org.uk
10 - Venue Arrangements
All venue arrangements for in-house courses and expenses are the responsibility of the client. Out-of-house course venue expenses will be payable by the client.
Terms and Conditions
By booking a consultation/course you agree to abide by the following:
1. Illness. Injury
In the event of illness or some other unavoidable impediment to trainer availability, Lymer Self Defence reserves the right to use replacement trainers of a suitable calibre, if available. In the event that training cannot take place as agreed due to trainer illness or impediment or due to travel problems caused by hazardous road or weather conditions, Lymer Self Defence reserves the right to cancel the training. In this event, a new training day will be agreed with the client.
2. Confirmation Of Dates
Once course dates have been booked/confirmed all payments owed will become due. With regard to cancellation please see item 3 below.
3. Postponement Or Cancellation Of Confirmed Consultation/Course Date – Cancellation Fees
Should you decide to cancel your booking prior to the course commencing once booked/confirmed the following sliding scale of charges will apply:
- 28 days prior to consultation/course date: 50% of consultation/course charges will be payable (50% refund).
- 14 days prior to consultation/course date: 75% of consultation/course charges will be payable (25% refund).
- 7 days – 24 hrs or less: 100% of consultation/course charges will be payable (0% refund).
4. In-House Consultation Fees
First hour consultation is free. Subsequent consultations are £60.00 per hour + travelling expenses or reimbursement of rail/underground fare as applicable. Evening accommodation, evening meal & breakfast to be arranged or charged for if an overnight stay is required prior to a consultation/course commencing.
5. Overdue Payments And Formal Debt Recovery
Please note that any overdue payments may unfortunately result in formal legal action being taken to recover the debt owed including our legal right to claim interest on any outstanding amounts owed under The Late Payment of Commercial Debts (Interest) Act 1998 as supplemented and amended by the Commercial Debt Regulations 2002.
6. Copyright And Use Of Training Material
Our courses are carefully structured and based on up to date research and best practice and are tailored to be context and environment specific to meet the needs of attendees and the training objectives of the client organisation.
The copyright of all course materials including course notes, questionnaires, feedback forms, visual teaching aids and PowerPoint presentations remains at all times the property of Lymer Self Defence. All teaching and attendee material produced for use within our courses will be supplied by Lymer Self Defence unless otherwise agreed. If course notes are printed by the client organisation, the copyright still remains that of Lymer Self Defence and the author. Supporting course notes and material for attendees is supplied for use as a personal reference and revision aid only. Material must not be used for commercial training purposes, edited, circulated or reproduced in any shape or form for wider distribution or externally without the explicit agreement of Lymer Self Defence.
7. Refunds
We reserve the right to cancel a consultation/course booking. If we cancel a consultation/course booking you may reschedule to another date. Alternative, you may request a full refund. Our refund policy does not affect your statutory rights in respect of faulty or damaged goods where applicable.
8. Promotional Discounts
Where promotional discounts are applied to consultation/courses, the discount will be applied to each item. In the event of a refund, you will not be refunded the discounted proportion.
9. Photography
Whilst adhering to the attendees consent, all photography and video recording of course delivery remains the property of Lymer Self Defence. No photography or video recording is to be conducted by a third party without our consent. A copy of such will be supplied to us.
10. Venue Arrangements
All venue arrangements for in-house courses and expenses are the responsibility of the client. Out-of-house course venue expenses will be payable by the client.
Here at Lymer Self Defence – London (the data controller) we take your privacy seriously and will only use your personal information to document your consent options for photography, video and/or audio. Limited data may be retained to ensure your non-consent is recorded.
Consent is not a precondition of our service to you and you can refuse consent without detriment.
Please note:
– we will be able to remove photographs on request from the website.
– we will not be able to remove photographs from printed publications or frames within videos or specific sections of audio. However, we would not use your content for any further publications, video or audio.
Storage: the data will be kept permanently secure on password protected servers for use, unless not needed, whereby it will be securely deleted.
Please also note that you have the right to lodge a complaint with the Data Protection Officer (Richard Lymer) and if unsatisfied with the outcome, then with the supervisory authority, the Information Commissioner’s Office (ICO) at ico.org.uk
Lymer Self Defence – London would like to use your images (photographs), mobile/video recordings and/or audio for internal and external promotion of the club. The photography/video/audio could be used in print and digital media formats, including (but not restricted to) print publications, websites, e-marketing, poster banners, advertising, film and social media, either in an edited or non-edited format.
Your media will only be used for the purposes of promoting LSD, not for any other purpose. We will not pass your data on to a third party.
By signing this consent form, you confirm that LSD owns the copyright of your media and you will not receive any payment for any photographs, video and/or audio (including any edited versions).
In addition, you confirm that LSD (including its instructors, officers and employees) has no legal responsibility for any liability, claims, demands, damages and expenses arising out of, or in connection with, the images, video recordings and/or audio (including, but not limited to, breaches of data protection, defamation and copyright).